Terms and Conditions
Last updated: February 25, 2026
1. Introduction
Welcome to Goket Groceries. By accessing or using our mobile application or website, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully before using our services.
2. Use of Service
Goket Groceries provides an online platform for ordering groceries and daily essentials. You must be at least 18 years old to use this service. You are responsible for maintaining the confidentiality of your account credentials.
3. Orders and Pricing
All orders are subject to availability. We reserve the right to refuse or cancel any order. Prices for our products are subject to change without notice. Delivery charges and applicable taxes will be added to your total order amount at checkout.
4. Replacement and Refund Policy
At Goket Groceries, we strive for 100% customer satisfaction. If you receive any damaged, defective, or incorrect items, we offer a replacement facility.
CRITICAL: Replacement requests must be made within 24 hours from the delivery date and time. Requests made after this 24-hour window will not be entertained.
5. Delivery
We aim to deliver your orders within the estimated timeframes. However, delays may occur due to unforeseen circumstances. We are not liable for any loss or damage resulting from delivery delays.
6. User Conduct
You agree not to use our service for any unlawful purpose or in any way that could damage, disable, or impair our services. Any misuse of the platform may lead to immediate termination of your account.
7. Limitation of Liability
Goket Groceries shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our services.
8. Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Your continued use of the service after such changes constitutes your acceptance of the new terms.
9. Contact Us
If you have any questions about these Terms and Conditions, please contact us at:
- Email: support@goket.com.np
- Phone: +977-1234567890