Privacy Policy
Last updated: February 25, 2026
1. Information We Collect
At Goket Groceries, we collect personal information that you provide to us directly, such as:
- Name and contact information (email address, phone number).
- Delivery address and location data to provide accurate delivery services.
- Account credentials and profile preferences.
- Transaction history and payment information (processed via secure third-party gateways).
2. How We Use Your Information
We use the collected information to:
- Process and deliver your grocery orders.
- Communicate with you regarding order updates, offers, and support.
- Improve our mobile application and service quality.
- Ensure the security of our platform and prevent fraudulent activities.
3. Data Sharing and Disclosure
We do not sell your personal information to third parties. We may share your data with:
- Delivery partners and personnel to fulfill your orders.
- Service providers who assist in our operations (e.g., payment processors, hosting services).
- Legal authorities if required by law or to protect our rights.
4. Data Security
We implement industry-standard security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Location Services
Our app requires access to your location to identify nearby stores and ensure accurate delivery. You can manage location permissions in your device settings, although disabling them may limit some features of the app.
6. Your Rights
You have the right to access, update, or delete your personal information. You can manage your profile within the app or contact our support team for assistance with account deletion requests.
7. Changes to This Policy
We may update our Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page or through app notifications.
8. Contact Us
If you have any questions or concerns about our Privacy Policy, please reach out to us:
- Email: privacy@goket.com.np
- Address: Kathmandu, Nepal